FAQ

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  Why was I prompted to log into my account again when I wanted to go to another page after logging into my account on the Web version?

  徐卉 • Created at Jan 02, 2019 11:10 • Updated at 11 months ago • 0 comments

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  What formats can be previewed?

  徐卉 • Created at Jan 02, 2019 11:10 • Updated at 11 months ago • 0 comments

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  How can I register on your platform?

  徐卉 • Created at Jan 02, 2019 11:09 • Updated at 11 months ago • 0 comments

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  What if I want to invite a colleague who already has a FangCloud account to be a member of my company?

  徐卉 • Created at Jan 02, 2019 11:09 • Updated at 11 months ago • 0 comments

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  I am a paying user. Do you offer product-related training sessions?

  徐卉 • Created at Jan 02, 2019 11:07 • Updated at 11 months ago • 0 comments

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  I had never set an access period, but the person who received my shared link told me that the shared link is expired. Why did this happen?

  徐卉 • Created at Jan 02, 2019 11:07 • Updated at 11 months ago • 0 comments

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  What do "My Enterprise Files" and "Other Enterprise Files" mean?

  徐卉 • Created at Jan 02, 2019 11:06 • Updated at 11 months ago • 0 comments

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  After I shared a link to another person, he/she told me that he/she received a notification - “Downloading is restricted. Please contact the sender”. Why did this happen?

  徐卉 • Created at Jan 02, 2019 11:06 • Updated at 11 months ago • 0 comments

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  Why the "No Permission for Uploading" prompt is displayed in my synchronization record?

  徐卉 • Created at Jan 02, 2019 11:05 • Updated at 11 months ago • 0 comments

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  Can I save a shared file to my account?

  徐卉 • Created at Jan 02, 2019 11:05 • Updated at 11 months ago • 0 comments

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  What is external collaboration?

  徐卉 • Created at Jan 02, 2019 11:04 • Updated at 11 months ago • 0 comments

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  How to cancel an account?

  徐卉 • Created at Jan 02, 2019 10:39 • Updated at 11 months ago • 0 comments

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  What are your rates?

  徐卉 • Created at Jan 02, 2019 10:38 • Updated at 11 months ago • 0 comments

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  Can I hide my mobile phone number?

  徐卉 • Created at Jan 02, 2019 10:35 • Updated at 11 months ago • 0 comments

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  Can I receive a message notification whenever there is a comment in a collaborative folder?

  徐卉 • Created at Jan 02, 2019 10:29 • Updated at 11 months ago • 0 comments