FAQ
FangCloud for PCs (v2)
Favorites
- I have to search a frequently used folder whenever I want to use it, and it is very inconvenient. Can you solve this problem?
- Why is the function of "Favorites" missing?
Messages
- What types of messages are included in the message list?
- Will my colleagues receive messages after I initiate a review towards them?
Move/Copy
- When I want to move a file, can I find the required folder quickly?
- Why can't I move a file when I am permitted to do so?
- Why can't I move or copy a file?
Transmission List
- If I am downloading a lot of files and folders, can I check the progress of downloading?
- If I am synchronizing a lot of files, can I check which files are synchronized, and which files are still in the process of synchronization?
Recycle Bin
- A file in the department folder has been deleted by accident. How to retrieve it?
- Will a deleted file in the recycle bin stay there forever if I don't empty the recycle bin?
- Do files in the recycle bin occupy my storage space?
Tabs
- How many tabs can be displayed at most?
- Which files will appear in the recently used files?
- What can be displayed in blank tabs?
Synchronization
- Why a previously synchronized folder is still in my computer after the client side is uninstalled?
- How can I synchronize my folders at the client side to a local computer?
Other Entrances
- The enterprise for which I work has been added to the white list for audio and video file preview. When I share a video to an external collaborator, can he/she preview the video? If I have uploaded a video to the external collaboration folder, can an exte
- Must "My Enterprise Files" be displayed on the cloud platform when the user is a school?
- Can I rename a file during file preview?
Administrator
Administrator
- FangCloud supports inviting colleagues via mobile phone number!
- How to operate if I want to join a company?
- I am an administrator. Can I view the operations of members of my company?
Organizational Structure
- Are settings of organizational structure available in all editions?
- What is the path for function settings of organizational structure?
Package
- I am an individual user. How can I upgrade the current edition to the basic edition or professional edition?
- How many editions do you offer?
- Can I receive an invoice for purchasing your service package?